Brother Shuckers Merchandise Return Policy Effective Date: March 01, 2025

 

At Brother Shuckers Merchandise, we want you to love your purchase! If you’re not completely satisfied, we’re here to make it right. This Return Policy explains the conditions under which you can return or exchange items purchased from www.brothershuckershhi.com.

 

1. Return Eligibility

 

We accept returns for most items under the following conditions: • Timeframe: Returns must be initiated within 30 days of delivery. • Condition: Items must be unused, unworn, unwashed, and in their original condition, with all tags, packaging, and accessories included. • Proof of Purchase: You’ll need your order confirmation email or receipt. Non-Returnable Items: • Final sale or clearance items (marked as such at purchase). • Personalized or custom-made products. • Gift cards.

 

2. How to Return an Item

 

Follow these steps to return your merchandise: 1. Contact Us: Email us at tommymollica@gmail.com or call 843-785-7000 with your order number and reason for return. 2. Get Approval: We’ll provide a Return Merchandise Authorization (RMA) number and shipping instructions. 3. Ship It Back: Package the item securely, include the RMA number, and send it to Brother Shuckers Merchandise, 7D Greenwood Dr. #3, Hilton Head Island, SC 29928 within 14 days of receiving your RMA. o Shipping Costs: Unless the return is due to our error (e.g., wrong item shipped), you’re responsible for return shipping costs. We recommend using a trackable shipping method.

 

3. Refunds

 

Once we receive and inspect your return: • Processing Time: Refunds are issued within 7-10 business days of receipt. • Refund Method: We’ll credit your original payment method (e.g., credit card, PayPal). Shipping fees are non-refundable unless the return is due to our error. • Notification: You’ll receive an email confirmation once your refund is processed.

 

4. Exchanges

 

• Want a different size, color, or item? Contact us within 30 days of delivery to arrange an exchange (subject to availability). • You’ll cover shipping costs for the return, and we’ll ship the replacement at no additional charge (U.S. only). For international exchanges, additional shipping fees may apply.

 

5. Damaged, Defective, or Incorrect Items

 

If your merchandise arrives damaged, defective, or isn’t what you ordered: • Notify Us: Contact us within 7 days of delivery with photos of the issue. • Resolution: We’ll provide a prepaid return label and either refund you or send a replacement at no cost, based on your preference and stock availability.

 

6. International Returns

 

For orders shipped outside the U.S.: • Returns are accepted within 30 days of delivery, following the same eligibility rules. • You’re responsible for return shipping costs and any customs/duties fees. We recommend marking the package as a “return” to avoid additional charges. • Refunds exclude original shipping costs unless the return is due to our error.

 

7. Cancellations

 

• Orders can be canceled before shipment by contacting us at [insert email or phone]. If your order has already shipped, follow the standard return process.

 

8. Contact Us

 

Questions about your return? Reach out to: • Email: tommymollica@gmail.com • Phone: 843-785-7000 • Mail: Brother Shuckers Merchandise, 7D Greenwood Dr. #3, Hilton Head Island, SC 29928.

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9. Changes to This Policy

 

We may update this Return Policy from time to time. Changes will be posted here with a revised “Effective Date.”

 

Thank you for shopping with Brother Shuckers Merchandise! We’re committed to your satisfaction.